TERMS & CONDITIONS
 
 

About these Terms and Conditions

In these Terms and Conditions “we” and “us” mean  Kim Ellis & Lincoln Parsons trading as Gold Extractors– ABN: 93 967 147 981 of 229 Church St, Mudgee, NSW 2850 and “you” and “your” means you the customer.
These Terms and Conditions together with your order constitute the entire Contract between us and you for the supply of Service. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event.

Placing Your Order

You may place your order either by telephone, over the counter or by adding items to your shopping cart on this website or third party website.

By placing an order, you make an offer to us to purchase the service you have selected based on these Terms and Conditions.

For internet orders, we will confirm acceptance of your order when we send you an email confirming your order.

If we cannot process or accept your order after payment is received due to the service/tour being unavailable on that particular date, we will contact you personally by email or telephone to arrange a refund, or a revised service/tour date.

You may at any time up until one week (7 days) prior to your tour, cancel your order and receive a refund less a 35% of the booking fee. No refund will be given within seven days of your tour booking.

Gold Extractors  reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Payment Methods and Processing

 Gold Extractors accepts, Visa and MasterCard only.

Payment processing is handled by the Eway payment gateway and you will be transferred to their secure servers to complete the transaction. You do not need to have an account with Eway, but you will be required to provide your contact details.

Payment processing will not begin until we receive all the information we need. We process credit card payment after you click the “Submit My Order” button.

For credit card payments we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase.

Payment can also be made by cheque or direct deposit to our bank account. Orders paid for by cheque or direct deposit will not be processed until payment has been received and cleared. Please ensure that you include the order/ invoice number in the transaction description, or on the back of the cheque.

GST

All prices quoted on this website are inclusive of GST except for items that are exempt from GST.

Items that include GST, and the total GST paid will be clearly marked on the invoice.

Prices

Prices listed on this website may not reflect the price for the same Product found elsewhere. This is because the information is stored on separate systems that are manually integrated. We may also be running separate promotions.

Gold Extractors reserves the right to change prices for Products displayed at the Gold Extractors website at any time.

Supply of Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation.

When your payment has been received, we will email you to confirmation of the order.

Refund Policy

Goods
If you are not satisfied with your purchase you may return the goods in sale-able condition within 14 days for a refund of the purchase price. If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will arrange a credit towards your next purchase or send a replacement product. We may require evidence of the fault either by returning the product to us, or by sending a photo or image via email.

Services
A refund will not be given if it is any less than 7 days out from your impending one day tour.  A refund will not be given once the tour has commenced.

Cancellations

Please note that a 35% cancellation charge will apply to all booked tours. Cancellations made within 7 days of booking arrival date incur a 100% cancellation fee. Cancellations made with more than 7 days notice incur an administration fee of 35% of the total booking fee.


We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.

Processing Times

We will make every effort to process your order within 48 hours. If there are any unforeseeable delays, you will be contacted by our customer service team.

If your Product has not arrived after the estimated delivery time, please contact us here.

Limitation of Liability

Information on this website is provided ‘as is’ and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.

While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.

We reserve the right to amend or supplement the information supplied on this website without prior notice.

Links available on the website link to websites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this website. This also applies to any links to which this website refers, whether directly or indirectly.

We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.

Copyright

This website and its contents are subject to copyright.

Other than for the purposes of fair dealing, criticism, review, study or research, you may not copy, print or store by electronic or any other means a part or the whole of this website or its contents.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Gold Extractors. Any unauthorised assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Under the Trade Practices Act 1974 (“Act”), where implied conditions and warranties cannot be excluded, any liability in Gold Extractors for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option Gold Extractors, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

Gold Extractors reserves the right to change the Terms and Conditions of sale at any time.

No Gold Extractors employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Force Majeure

Gold Extractors shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Gold Extractors and Gold Extractors shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of NSW and shall be subject to the non-exclusive jurisdiction of the courts of NSW.

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